Benchmark auto6/19/2023 This vehicle came to our service department two weeks ago, not a month, and we diagnosed the problem and told her what was required to submit a claim (having account current, paying a $100 deductible). It is difficult to provide responses to customers when they are not being truthful. We will fix the vehicle as a goodwill gesture, if and only if, her account is current, she apologizes for cussing at everyone (nobody deserves to be treated the way she treated our staff, nobody), she has paid the deductible and she removes her slander from social media, ****** reviews and anywhere else she projected her nonsense. Now she is complaining here, continuing to not tell the full truth, and we're not exactly sure what to do about it. She called in today, several days after telling us she wasn't paying for it and hanging up on us, and was told the same. We also have a company policy when people lie on social media or other review platforms to no longer extend any goodwill gestures. She then took to social media and ****** reviews spreading lies about what happened in attempt to slander our business publicly - a curious thing to do when also asking for a favor from the ones you are spreading lies about. She told us she wasn't paying it and hung up on us so we ceased doing anything else about it. It is our company policy to charge a deductible and is non-negotiable. She became irate because of the deductible, began cussing everyone she could and hung up on multiple managers when each continued to tell her the same thing. We were originally willing to cover it as a goodwill gesture but require a $100 deductible to do so per company policy. The issue is with the *** Spool valve, which is not covered under the powertrain warranty included with the vehicle. They should not be allowed to service the public with these terrible cars regardless of how affordable they may be!Īs stated, this customer has an issue with the vehicle she took delivery of 5 months ago. I now know Im not the only one thats been affected by their predatory practices. This is extremely unethical and I now have no car. Well today I call them, its now Friday so its been 1 week without a car, Im trying to check the status and now theyre telling me that because I wrote a bad review, I now have to pay $500 + my car payment before they will repair the car because the owner doesnt tolerate bad reviews. I called them Wednesday to check the ************* said I now have to pay a $100 deductible to use the warranty I got upset because this was never previously mentioned, they also stated that the part needed for the repair was out of stock and they were waiting on my approval before continuing to search for it (even though no one ever reached out to me to relay this info, I had to call them to find out!) I was rudely transferred to about every manager on site after being told by the service and accounts manager that they didnt have time to discuss this with me and its not their problem I dont have transportation so I naturally became upset & wrote a review on ****** to share my experience with others. I called Benchmark and they came to pick the car up from my house Friday saying they would fix it under the warranty. I got a 2009 ***** CRV from Benchmark, 5 months later, every service light turned on the dashboard while I was driving so I took the car to autozone for a reading where we discovered it was the engine which is supposed to be covered by Benchmarks power train warranty that they kept bragging on when I got the car.
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